Frequently Asked Questions
How can I order spare / replacement parts?
Please contact us if you should need any replacement or spare parts. Although the Manufacturer has restrictions on the types of parts they will replace, we’ll be more than happy to see what we can get for you.
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Where do you keep the food?
Almost all Picnic Time products have ample storage space for all of the items that make a picnic complete. Many products feature insulated food sections, wine duffels, and food storage containers.
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Do you accept custom orders?
Picnic Time has been designing and manufacturing all of its original products for over 20 years. With more experience than anyone else in the industry, Basket4Picnic.com is the only one to trust with your special product. Contact us with your special requests.
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Can I buy just the empty baskets?
Unfortunately, Picnic Time, the manufacturer, no longer offers empty baskets.
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Are the wine glasses made of real glass?
Although some of the baskets come with glasses made with real glass, the majority of the beautiful and stylish glasses are made of acrylic so that you never have to worry about breakage while in use.
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What is your return policy?
Basket4 Picnic.com is so confident in the integrity of the Picnic Time products that we offer a 100% satisfaction guarantee for the life of the product. Everyone at Basket4Picnic.com understands that we must earn the right to your business on a daily basis. Picnic Time products are warranted to be free from defects in materials and workmanship for the life of the product. Our warranty applies when the product is used for the purpose intended, and does not apply to damaged caused by typical wear and tear, unreasonable use, or neglect. If you feel that your product has not preformed per the aforementioned warranty guidelines stated above, simply return it to Picnic Time for a full refund, freight pre-paid, to the following address. Be sure to include your shipping invoice or at least reference the Order number with your return so you will be sure to get your refund:
Picnic Time, Inc.
5131 Maureen Lane
Moonpark, CA 93021
ATTN: Returns
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Do you offer gift wrapping?
We do offer a gift wrapping service for $7.50 per gift.
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What type of shipping do you offer?
We ship all orders via UPS Ground or many of the other UPS alternatives on all picnic baskets and other outdoor products. We may also choose to ship the products via FedEx Ground. A manufacturer's drop-ship handling fee per delivery location of $4.50 is added to each order. Sales and Use Tax is added to all orders with a destination to California or Tennessee. Please anticipate 2 business days for all orders to processed and assembled before shipping. All orders for pet carriers include USPS shipping costs in the posted price.
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Can I track my shipment?
To track your shipment via the internet, please note the following:
- Log onto the Fedex or UPS website at http://www.fedex.com/ or www.ups.com
- Select “United States” from the pull-down menu.
- Select “tracking” from the top menu bar.
- Select “track by reference number”
- Enter your reference number and follow the remaining instructions. Reference number will be emailed to you once order is entered into shipping company delivery system.
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Why is my email required?
Sometimes a problem is encoutered while trying to fill an order. There may be an unexpected back log on an item or perhaps a shipping problem. We require your email address so that we may contact you if a problem does arise. We also like emailing a tracking reference number to our customers so that they may track their orders via the UPS or FedEx website. Please see our Privacy Policy page for more detailed information.
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Does "Free Shipping" apply to all orders?
We offer free shipping on all ground shipments for all orders (except pet carriers) that total $100 or more. We do not offer this discount on pet carriers because the shipping and handling is included in the price by the manufacturer for these items. Please note that additional shipping fees may apply for multiple-item orders over $100 due to additional packages being shipped.
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